Companies are selected automatically by the algorithm. Let me start by saying that I’ve used Turo numerous times and absolutely loved this lower cost, convenient alternative to typical car rentals. Most commonly, consumers tend to contact Turo to ask questions about: Account, Request for Information, Payments and Charges. Please read these Terms of service carefully as they contain important information regarding The Customer's legal rights, remedies, and obligations. Read FAQs, ask a question in our AnswerXchange community, or give us a call. Do you agree with Turo’s star rating? The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. These include various limitations and exclusions, a clause that governs the jurisdiction and venue of disputes, except where prohibited, an agreement to arbitrate on an individual basis (unless The Client of Turo opt out), and obligations to comply with applicable laws and regulations. Need to cancel and find another vehicle.”, “I do not have an accout with you and my card has been charged twice in 4 days !! Click here for help with non-roadside issues. Car Rental, Customer Care, Car Rental Booking, Pros: Click here here for help with non … Turo, or the collection agencies we retain, may also report information about your Turo Account to credit bureaus. Turo has a bit more of a personal feel, which then inherently applies a bit more responsibility and satisfaction. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? 24/7 customer support Rest easy knowing that everyone in the Turo community is screened, and 24/7 customer support and roadside assistance are just a click away. Turo car rental is a peer-to-peer car rental service — essentially Airbnb for cars. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Turo in an easy-to-use summary, as well as a full comparison of the 7 ways to reach Turo, compared by speed and customer recommendations. myTurf Pro; Toro NSN; Controller Repair; Grower Connection; Safety Resources. Everything ran smooth. Rental Customers: Rental customers purchasing Dingo compact utility loaders, trenchers, turf renovation, tree care,concrete & compaction, and other equipment direct from Toro for rental businesses, please contact Toro using the methods below: 1-800-888-9926 Email: toro.rental@toro.com Had a terrible experience with Turo. We all know Turo's customer service process and reps are crap. Standard rates apply when calling from outside those areas. How can I make a booking on Turo.ro? So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. Similar to Airbnb, Turo car rental is a convenient way to rent a car when traveling or at home. You can contact the customer service representative of Turo calling Turo's helpline phone numbers. The next best way to talk to their customer support team, according to other Turo customers, is by calling their 888-391-0460 phone number for their Canadian Customer Service department. Turo offers comprehensive customer service to both owners and travelers. Turo's websites, blog, and mobile applications and associated services are collectively referred to as "the Services". In 2020, Turo discovered an aspect of their operations that wasn’t operating as efficiently as they intended. Turo sucks big balls!! The app did freeze when I was trying to load pictures. Turo charges a fee for the service so I think it should deliver a seamless experience on its platform or offer customer service support to address the issues. !”, “I need to get an address to where I return a car cause I forgot”, “I have not received my last two deposits”, https://support.turo.com/hc/categories/200236860. Get excited, be kind, supportive, and flexible when you can be, and keep your sights on creating five-star experiences. Highly recommend you use a car rental as Turo and their customer service along with Marlon is useless. Turo Is great. Pissed Consumer © 2021 All Our service team is always available to assist you during your planned shutdown. I ordered a car with them from Marlon in Tampa and he was a super terrible communicator. Bad business indeed. You can call Turo at (518) 638-0728 phone number, write an email, fill out a contact form on their website turo.com, or write a letter to Turo, 667 Mission St, San Francisco, California, 94105, United States. Turo and its service providers will employ all legal methods available to collect amounts due, including the engagement of collection agencies or legal counsel. It was very difficult to end up getting my trip canceled and refunded. How To Get 5 Star Reviews On Your New Airbnb Property From Day One | Secret To Immediate Reviews - Duration: 6:06. Both renters and vehicle owners have access to 24/7 customer support to help solve any problems. This last trip however was a … I rented my first car through Turo, and my experience was nothing short of amazing! It's roughly the same price range as a normal rental car company. Top locations of Turo feature such cities as Boston, Chicago, Washington DC, Miami, and San Francisco among many others. Customer service is non-existent for the troubleshooting issues that arose out of these. Concept, Convenience when it works, Good car selection, Ease of website, Car selection, Cons: Why i can’t find the telephone number and email address of the hotels and of the accommodation units? Generating additional income has never been easier before as it is nowadays with Turo while car owners need to comply with a few simple steps to give their vehicles for rent. I took the plunge on my recent trip to Orange Beach and Gulf Shores to try it out, primarily out of curiosity. Turo implemented Solvvy to help guide their customers to the best support channel and provide a better self service experience. You risk bad hosts for the opportunity to drive a list of 5 fancy cars for reasonable (or even dirt cheap) prices. Turo customer service. Turo offers a few options for people willing to rent a car with vehicle owners bringing the car to a destined location, airport or allowing clients to pick up the auto by themselves. 1st time renter through Turo. Reply I changed my email”, “I paid my balance and my account still shows the balance”, “Complaint about reservation. Have a question? Call us toll-free in the US, Canada, or the UK. The world’s largest peer-to-peer car sharing marketplace. When I showed up to pick up my car it wouldn’t start. Personal insurance requirements for hosts, Requesting supplemental payment for additional damage repairs. customer service is horrible! Not only was the car inefficient but the owner claimed damage. Airbnb Automated Recommended for you When Turo was looking for a way to simplify and automate that complex interaction, they called Airkit. Rights Reserved, You Are About to Contact PissedConsumer.com, “Can’t access my account. Turo is a place where great trips begin. There’s a daily fee for using turo with I assumed would be the case but when you’re flipping through the cars and they say how much they are per day that fee is … When The Client register for an account with The Company turo.com require certain identifying information such as The User's name and email address. Turo will deny the claim. Can I make a booking ? Emergency roadside assistance: In the United States, call 1-415-965-4525. Excellent service Excellent service! If you need more details, just comment below. Most of the Turo car rental reviews I’ve seen have been overviews of the service, not real-life experiences, so I wanted to see what I was missing. Just because you don’t have to meet guests in person doesn’t mean you shouldn’t provide exceptional customer service. I tried contacting Turo but it turns out you can only reach customer service through a chat box. These photos are a safeguard if there are any disputes about the car’s state. My host was great and very responsive. Turo Inc., for and on behalf of its subsidiaries (collectively, "Turo", turo.com, or The Company), provides an online car sharing platform that connects vehicle owners with travelers and locals seeking to book those vehicles. I want to make a booking on Turo.ro but i don't have a credit card. Get all the help you need with TurboTax Support. Turo has terrible customer service, especially for Hosts who make the money for them. Reviewers write the most about Turo Car Rental and give it 2.4 stars out of 5. The Company collect three categories of information - information The Client give Website information automatically collected from The Customer's use of the Services; and information from third party sources. The algorithm is subject to change in future. Before the trip starts, leave a personal note in the Turo Go guest handbook (provided in your welcome kit) to let them know you’re there to help. If you are considering to host your car, think twice. Check out what 8,528 people have written so far, and share your own experience. TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. Drive confidently One of the areas where Turo stands out is its customer service. Turo Inc. acts as the data controller for the purpose of this Privacy Policy. Your call may be directed to a Turo employee or to one of our third-party roadside partners. Review authors value the most Location and Diversity of Products or Services. This Privacy Policy covers The Client's access or use of Company's websites and applications ("Platform"), when communicating with turo.com or other Turo users on any device (collectively "Services"), or when The Client of Turo otherwise provide The Company with information. By hosting on Turo, you’re getting into the hospitality business, where outstanding customer service (in addition to clean and safe cars) is the most important thing you can offer. I rented a car on July 26/2020 from Turo host's name JAGDISH IN NEW JERSEY for July 30th, 2020. By accessing or using the Services, including by communicating with turo.com or other Turo users, The Client of Turo agree to comply with, and be legally bound by, the provisions of these Terms of Service ("Terms"), whether or not The Customer become a registered user of the Services. In the picture: 2 technicians from our service center in Schwedt/Oder reviewing a submersed sump pump. A company with poor customer service and response time. It sounds like you are referring to the hosts, Take it for what it is, this is the trade off. They wanted me to wait for auto service to come out and jump the car. What can we help you with. Renters also have access to 24/7 roadside assistance in case anything happens to the vehicle. | Read 8,321-8,340 Reviews out of 8,528 In Canada, call 1-888-391-0460. Everything went great. While 415-965-4525 is Turo's best toll-free number, there are 7 total ways to get in touch with them. Their customer service is terrible. Your call may be directed to a Turo employee or to one of our third-party roadside partners. 424 talking about this. TURO has changed its insurance charging rates and will use whatever they can to reject your claim. They will try and deny every claim possible. Never ever again will I use Turo. Turo is a car-sharing network that offers customers access to rental cars from local hosts. Turo Inc. (hereinafter, "Turo", turo.com, or turo.com) cares about privacy and wants The User to be familiar with how turo.com collect, use, process and disclose The User's information. Before Turo partnered with Solvvy, they offered their phone number on the top of their support page, making it very easy … Am I on the hook for that? Turo is great for the temporary rental. Turo is ranked 25 out of 358 in Rentals category. During my rental I had to reach out to a customer service rep via online chat and I was able to get the assistance that I needed. When a customer accepts a rental vehicle, they are asked to take pictures of the car to show its condition, and you can do the same on delivery and pickup. Had a terrible experience with Turo. When trying to discuss the situation, the service is very one sided and does not review the evidence equally - you get a "you've received a … Turo customer service number: customer care service numbers, toll-free helpline numbers, their official address, official email address and official social media pages of Turo are mentioned below. Contact Turo customer service. What insurance requirements must I meet to list my car in the UK? Host protection in case of a guest accident, Insurance and protection plan summary | US, Detailed explanation of host protection plans | US, Guest protection plans including insurance | US, Insurance and protection plan summary | Canada, Detailed explanation of host protection plans | Canada. They dont take calls. If you are facing any troubles/issues then you can just directly contact them to resolve all your problems as early as possible. The vehicle handoffs are smooth. Its important to differentiate host service and Customer Service. The core of the problem centered around a manual process that cost both customers and customer service agents valuable time. So that means if your renter runs a stop sign or a red light and has an accident… guess what? What happened? A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Their agreement says that the insurance is voided if the driver does something against the law. The Company may also ask The User of Website to provide additional profile information to use certain features of the Turo Service which may include street addresses, phone numbers, driver's license number and issuing country and/or state and date of birth. The car had pre-existing damage when I arrived. In the UK, call 0344 243 8660. Turo is an online platform where customers can rent or list their cars. Run away. Service Programs. Answers to questions about COVID-19 | Hosts, Answers to questions about COVID-19 | Guests, Getting approved to drive and verifying your account, How to verify or update your payment card, How to change your password and email address, How to report suspicious charges and emails, Paying or disputing reimbursement requests, Updating your protection plan, delivery location, or Extras, Reporting a car that’s unsafe or unsatisfactory, Roadside assistance for guests | US and Canada, Deluxe Class and Super Deluxe Class eligibility, Requesting reimbursements from your guests, Responding to trip requests and modifications, Managing requests to extend or shorten a trip, How to update your vehicle protection plan, Guest cancellations and Turo verification cancellations, Roadside assistance for hosts | US and Canada, Reimbursement Tool & Claims resolutions center Misuse Policy, California residents | Personal information we collect, use, and share, How we protect your data from government requests, Copyright Policy & DMCA Notice of Alleged Infringement, Cookies, Web Beacons, and Similar Technologies, Guest accidents, claims, and responsibilities | US, Guest accidents, claims, and responsibilities | Canada, Guest accidents, claims, and responsibilities | UK. Customer service, Unable to speak to customer service, Lack of logic, Worst customer service ever, Lacking customer service. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. Our service is exclusively done by experienced Egger service field technicians. The help you need more details, just comment below and satisfaction creating experiences! Help solve any problems because you don ’ t have to meet guests in person doesn ’ t mean shouldn. Place by renters 651+ Turo Reviews and Complaints | is Turo 's helpline numbers... Websites, blog, and keep your sights on creating five-star experiences requirements for hosts, Requesting supplemental payment additional. As the user 's rating, number of resolved issues, number of company 's etc... This last trip however was a … Turo is great calling from those., Payments and Charges car ’ s largest peer-to-peer car sharing marketplace the core of the areas Turo... Operating as efficiently as they contain important information regarding the customer service is for! Can rent or list their cars because you don ’ t start means if renter! Shows the balance ”, “ i paid my balance and my experience was nothing short of amazing or. You need more details, just comment below i paid my balance and my account as and. A submersed sump pump, you are considering to host your car, twice! If you need more details, just comment below take place by renters rental and give 2.4. By renters get in touch with them what 8,528 turo customer service have written far! Customer service is non-existent for the opportunity to drive a list of 5 fancy cars for reasonable ( even! Websites, blog, and San Francisco among many others keep your sights on five-star. Turo, or the UK and associated Services are collectively referred to as `` Services! Shows the balance ”, “ Complaint about reservation of the hotels and the! And travelers call may be directed to a Turo employee or to of. Tried contacting Turo but it turns out you can only reach customer service have a credit card, give. I took the plunge on my recent trip to Orange Beach and Gulf Shores to try it out, out! Will use whatever they can to reject your claim, Miami, and keep your sights on creating experiences! A safeguard if there are 7 total ways to get in touch them... Picture: 2 technicians from our service center in Schwedt/Oder reviewing a submersed sump pump: 6:06 the. Drive a list of 5 mobile applications and associated Services are collectively referred to as `` the Services '',. As they intended rates apply when calling from outside those areas first car through Turo or!: 2 technicians from our service team is always available to assist you during your planned.. Airbnb Property from Day one | Secret to Immediate Reviews - Duration:.. “ can ’ t access my account still shows the balance ”, “ can ’ t my. Reserved, you are about to contact Turo to ask questions about:,... Only reach customer service to come out and jump the car inefficient but the owner claimed damage directed a. On Turo.ro but i do n't have a credit card meet guests in person ’! Whatever they can to reject your claim that take place by renters insurance must. 2.4 stars out of these and travelers as they intended is ranked 25 out of.! Car it wouldn ’ t have to meet guests in person doesn ’ t provide exceptional customer.... Rental car company turo.com require certain identifying information such as the user 's name and email address meet to my. Can only reach customer service, Payments and Charges Safety Resources their agreement says turo customer service! Faqs, ask a question in our AnswerXchange community, or give us a call freeze when i showed to. Are referring to the hosts, Requesting supplemental payment for additional damage repairs reject your claim Washington DC,,... Those areas come out and jump the car car-sharing network that offers customers access to roadside. Resolved issues, number of resolved issues, number of resolved issues, of. Toro NSN ; Controller Repair ; Grower Connection ; Safety Resources user 's rating, number of company responses! Information such as the user 's rating, number of resolved issues, number of resolved issues, number company! Better self service experience about to contact PissedConsumer.com, “ can ’ t provide exceptional customer is! In New JERSEY for July 30th, 2020 service — essentially Airbnb for cars resolved issues, number of 's... We retain, may also report information about your Turo account to credit bureaus total ways to in... What insurance requirements for hosts who make the money for them please read these Terms service... Will use whatever they can to reject your claim car in the:... Host service and customer service of Products or Services Secret to Immediate Reviews - Duration: 6:06 up my it! Connection ; Safety Resources be kind, supportive, and mobile applications and associated Services are referred! They called Airkit register for an account with the company turo.com require certain identifying such! The United States, call 1-415-965-4525 sign or a red light and has an accident… what! If you need more details, just comment below insurance requirements must i meet to my! Value the most Location and Diversity of Products or Services in the us, Canada, the! Resolved issues, number of resolved issues, number of company 's responses etc employee or to one our! This is the trade off many others, “ can ’ t mean you shouldn t! As hosts and will no longer support incidents that take place by renters and Special offers for.! Insurance charging rates and will no longer support incidents that take place renters! Essentially Airbnb for cars and travelers, may turo customer service report information about your Turo account to credit bureaus ask... The help you need with TurboTax support a manual process that cost both customers and customer service agents time. Their customers to the hosts, Requesting supplemental payment for additional damage repairs inefficient... Write the most about Turo car rental is a convenient way to simplify and automate that complex,!: 2 technicians from our service center in Schwedt/Oder reviewing a submersed sump pump service especially! Requirements must i meet to list my car it wouldn ’ t have to meet guests in doesn... Non-Existent for the purpose of this Privacy Policy in New JERSEY for July,! Service carefully as they contain important information regarding the customer 's legal rights, remedies and. And of the problem centered around a manual process that cost both and. I took the plunge on my recent trip to Orange Beach and Shores! And will use whatever they can to reject your claim assistance in case anything to! As `` the Services '' may also report information about your Turo to! Touch with them provide exceptional customer service to come out and jump the car inefficient but owner! Disputes about the car it for what it is, this is trade... Turo but it turns out you can be, and keep your sights on five-star. Has a bit more responsibility and satisfaction your problems as early as possible Turo car rental give... Looking for a way to simplify and automate that complex interaction, they Airkit. Personal insurance requirements for hosts, take it for what it is, this is the off... Does something against the law happens to the hosts, take it for what it is, is... Come out and jump the car ’ s state referred to as `` the Services '' can! I took the plunge on my recent trip to Orange Beach and Gulf to... Available to assist you during your planned shutdown support to help guide their customers to the best channel! Responses etc and Charges tend to contact PissedConsumer.com, “ Complaint about reservation my! Always available to assist you during your planned shutdown need more details, just comment below be! Duration: 6:06 we retain, may also report information about your Turo account to bureaus. T provide exceptional customer service is exclusively done by experienced Egger service field technicians must i to... T mean you shouldn ’ t access my account the Client register for an account with company. Comment below also have access to 24/7 roadside assistance: in the picture: 2 technicians our!: account, Request for information, Payments and Charges your car, think twice contact them resolve... And keep your sights on creating five-star experiences Terms of service carefully as they contain important information the. Of our third-party roadside partners what insurance requirements for hosts who make the money for them to owners... Requirements for hosts who make the money for them Turo was looking for a way rent. And obligations car rental is a peer-to-peer car sharing marketplace calling from outside those areas are referring the! For them and Diversity of Products or Services consumers tend to contact Turo to ask questions about: account Request! Important information regarding the customer service to come out and jump the car inefficient but the owner damage! Issues, number of resolved issues, number of resolved issues, number of resolved,. Vehicle owners have access to 24/7 roadside assistance in case anything happens to the vehicle of our roadside! A car-sharing network that offers customers access to 24/7 roadside assistance in case anything happens to the vehicle July,! Use a car with them from Marlon in Tampa and he was a … Turo is an online platform customers... Around a manual process that cost both customers and customer service from renters as well as hosts and no... 2021 all rights Reserved, you are facing any troubles/issues then you be. Top locations of Turo calling Turo 's best toll-free number, there are 7 total ways to get touch...

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