https://www.ebay.com/help/selling/getting … For example, buyers living in a country you don't ship to, or buyers with unpaid items cases. eBay really needs to step up and have the back of its sellers, especially those with decades long track records. For a fee paid from a percentage of their profits, sellers can send their bags to experts who can certify the authenticity of their merchandise. 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Ask the seller if the images they have uploaded to eBay are of the actual bag you’re buying, for instance. Over the last several years eBay and Amazon have created a culture where buyers are big babies whos world seems to fall apart over a week long delay. Upload the pictures and videos to eBay as proof that you did not send an empty box,” says Yonatan. This way, should the worst happen, you have both recourse and peace of mind. A reserve price is the lowest price you’re willing to sell an item for. “As with most things, if it’s too good to be true, it probably is. As the community consist with lots of scammers, it is important to identify them prior to deal with. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Recognize Fake Emails. Does True Religion Jeans have a factory in China? Wait for buyer … Send a picture via eBay message. You just have to message back saying I decline your offer. Bad buyers only get away because sellers do not know how to defend themselves. Don't communicate outside eBay. 2 min article; Report an issue with a buyer. We created policies to make sure eBay is a safe place to buy and sell. Red flags, this is very suspicious. In either case, both sellers face sanctions from eBay if their items are found to be counterfeits or replicas. Buyer fraud can include any number of behaviors that make life tough for a seller. That's accounts created on the day of the bidding, having zero feedback and sometimes with invalid Post Codes. “If the buyer has already paid for the item by PayPal, then stick with the PayPal rules and advise the buyer that the item can be posted as per PayPal/eBay regulations,” notes Lee. You should ask why—and then use of words such as ‘replica’ or ‘factory second’ is often just a cloak for counterfeits,” according to Bennett. These are the lengths that scammers are now taking to convince you…I contacted [PayPal], I was told that this was not a practice they followed and that the email was fraudulent. the cause for the amazing discount). Common reasons for the collection range from going on holiday/vacation, needed as a present, items previously lost in the post, etc. As a buyer, you will buy the item, for instance, an iPhone, expecting to receive the phone but receive a photo of an iPhone instead,” notes Reuben Yonatan. If the receipt does not come from a reputable dealer, like a Coach store, Nordstrom, or Bloomingdales, it may be fake. He is an experienced buyer and seller, with knowledge on user trends and best practices. If you have an issue with an eBay buyer, try contacting them directly to resolve your problem. “To avoid this scam, go through the description with a fine-toothed comb. You can block individual buyers or set buyer requirements based on specific criteria. Many buyers will offer to pay over the amount in order to get the item delivered sooner. This scam begins innocently, with a real product page to interest the buyer. eBay is a great website to find deals on everything from TVs to vintage collectibles. You can block bids/purchases from buyers who: Have unpaid items recorded on their account. Users often trust an email that seems legitimate and doesn’t immediately have the mark of a fake (i.e. I prohibit non US buyers, but somehow a non US buyer won my item. Some sellers simply may not know their items are not real, while others knowingly list inauthentic items and don't think they will get caught. How to avoid it: Don’t trust every email—always double-check. Then reach out to the seller by opening up a return and requesting a refund. If you don't hear back from the seller in that time, ask eBay to get involved. This scam is so good it almost seems like a way to avoid a scam, but beware. In addition, eBay reserve the right to indefinitely suspend the buyer’s coverage under the eBay Money Back Guarantee. Everything usually looks on the up-and-up. If you open a case, then they will get defects on their account and may stop. Make sure to open an Unpaid Item case on eBay whenever a buyer does not pay for an item. This buyer scam is one of the oldest (yet most effective) tricks in the book. Reuben Yonatan, founder and CEO of GetVoIp, outlines the process: “The buyer then opens a ticket claiming you shipped an empty box. The seller usually states that the car is out of state (or in a different country)…they will then offer to allow viewing of the vehicle but request a small fully refundable deposit by a bank transfer…[with an] offer to refund the deposit in full (by cash) if the buyer doesn’t like the vehicle when viewing,” recalls Lee. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, and account suspension. Therefore, it is not uncommon to see a fraudulent seller capping high-ticket items right at or under $500 to skirt verification. I blocked the scammer and thankfully that was the end of that.”, “PayPal in itself is a relatively safe way to conduct transactions, yet scammers have started to capitalize on public trust in the company by generating phishing and fraudulent emails,” warns Kimberly Smith, Marketing Manager at Clarify Capital. In all likelihood, you’ll receive the check to have it bounce or the wire payment itself won’t go through. Soon enough, you’ll go back and find the tiny fine print. Therefore, once the transaction is complete on their end, there is little recourse for the burned buyer. Expensive handbags are one of the most counterfeited items on eBay. How to avoid it: Document all interactions and do not rely on trust. Next, look at the "30-Day Summary". The problem begins when the buyer receives the items, yet files a claim that they received an empty box. Next, look at where the item was manufactured. You can prevent this from happening by providing COAs (Certificates of Authenticity). So the buyer's request doesn't seem to far-fetch. It's rampant in the "offline" world as well because buyers are always looking for a way to save a buck, even at the expense of the seller. eBay allows you attach pictures to messages now. When it comes to eBay in particular, scammers, hackers, and con artists abound. Just because an email looks real doesn't mean it is. The buyer sent me messages via eBay . Counterfeit goods are not allowed on eBay. These scammers are common but relatively amateur, and the red flags tend to be fairly evident to most people,” remarks Kimberly Smith. Nonetheless, the site is saturated with imitation merchandise. If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. How Fake Stuff Ends Up on eBay “These tend to come in the form of fake confirmation emails, to trick the seller into believing someone has paid for a product they haven’t, and emails that request personal information.”. “The images used can be revealing, and if you’re in doubt about whether a product is genuine, try comparing it for color and other details with official images,” notes Bennett. Unauthorized or pirated copies of things like: TV programs (including CDs or DVDs containing shows that were taped from television). Until you don’t receive the item at all. If so, look closer. Unfortunately, that often means that sellers who are, in fact, scammers, are more likely to recommend alternative/less monitored methods of payment. eBay has some great used finds, make sure you know which items you should be buying used. Unfortunately for the average user, there’s an art to the eBay con that has been mastered over time. Is there any trick we can use to identify fake buyers? If you’re having a problem with a buyer because they’re not following our rules, let us know and we’ll look into it. Penalties range from having their listings removed to a ban from selling on the platform altogether. Set buyer requirements. “Details of the company selling can be also be revealing in terms of their location and their sales history.” The FBI has issued a warning about this new online shopping scam—don’t be a victim. Just happened to me two days ago. If in doubt, ask the seller a question and document that answer.” All in all, check every description twice. Or, to sell multiple items in a flash, one-day sale that together still only total $500.”. Fake emails often include the eBay logo and a fake eBay address in the "From" line (for example, "From: support@ebay.com"). The reason is, if it's 100%, that bidder has only bid on items with that seller. The service is free to buyers and covered by eBay's Money Back Guarantee. There will be very few legitimate exceptions to this rule, so don’t risk it.” Check out these priceless items that were once sold on eBay. They see you're inexperienced in selling so they'll try to send you fake payments thinking you don't know how selling really works, hoping you'll ship without checking to see the payment is in your PayPal account. 1 min article Report an issue with a seller. According to Ty Stewart, “Vendors [on eBay] must verify their PayPal accounts in order to conduct any transactions netting them over $500. Buyers can claim expensive items are fake and ask for a refund. “I received an incredibly authentic-looking email from ‘PayPal.’ The email stated that the funds have been locked away and will release only when the buyer receives a tracking ID for the product…the email looked genuine, and it came from a real-looking email address,” remembers Mark Hayes, Head of Marketing at Kintell, when he himself nearly fell victim to a popular fake email scam after he listed a product on eBay. Savvy sellers can avoid getting ensnared by selling fake goods by taking advantage of eBay Authenticate. Give the buyer the benefit of the doubt.A lot of eBay sellers use stock photos or steal photos from other sellers in listings. We are no longer supporting IE (Internet Explorer), pick up the phone and hear these four words, priceless items that were once sold on eBay, Do Not Sell My Personal Information – CA Residents, David Bennett, President of Branded Protect for. M y wife and others have recently fallen victim to an eBay scam. A ZERO feedback seller with an expensive electronic item is a theft magnet. But there's a layer of anonymity in online sales that adds a new dimension. This would indicate that the bidder is associated with the seller. This scam is especially tricky as it capitalizes on a distant understanding of the Internet and how hyperlinks operate within an online marketplace. If you can’t work things out, we’re always here to step in and help. How to avoid it: Never send money on trust. Be wary of vehicles that are significantly cheaper than other similar models. On its policy page, eBay points out which items are prohibited from their listings: To identify an imitation item, look at all the pictures. You can also choose to block buyers based on certain criteria. “Take pictures and videos of your item, the packaging, and any other pertinent information. “The seller is unable to provide any proof of postage as the item was collected and the buyer denies collecting it. You can use a service like Authenticate First. Often, these listings are accompanied by quality pictures and a decent description. Buying online always comes with a certain element of risk—credit card fraud, stolen numbers, identity theft, overcharging, etc. Examples include fake, counterfeit, broken, or damaged items. Perhaps the largest scam on eBay is the scam of shipping a falsely advertised item. I repeat, eBay have decided to give sellers a fake buyer email address, & for sellers like me who require a ligit email address for the COURIER it is an act of utter mind bending lunacy. In the case of handbags or apparel, the seams will be well done with no gaps, puckers, or breaks. Online marketplaces can be a treasure trove of forgotten wonders, inexpensive finds, and mutually beneficial trades. Whether they know if the item they sold you is real or not, when it's pointed out, they should respond and offer you a full refund. “Is the price substantially lower than you’ve ever seen it on official websites or authorized resellers? The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. According to eBay, it may be expanded in the future to include other high-end items. While this may initially seem like a good idea, it is likely a scam. Ebay charges us 10% for purchase and shipping price and won't allow us to cancel transactions that we know are fake. This scam is less of a predictable con and more of a sign to be wary. Reading descriptions carefully and seeing the market price for similar items can help someone spot a counterfeit from a mile away. Are all Louis Vuitton bags made in France? 100% of my buyers pay immediately. Not having best offer selected is not really a choice since eBay offers best offer for you to sellers. Counterfeit goods are not allowed on eBay. “It will immediately draw thousands of people to it due to the cheap price. The description clearly states you are buying the photograph. However, since anyone can make an account, there are some unreliable sellers who try to scam people on the site. If you can’t work things out, we’re always here to step in and help. Here are some signs to watch out for: “If you’re one of the optimistic people who do purchase one of these heavily discounted items, you can expect to either receive a counterfeit or never receive a product at all.”. “It’s a brutal scam because you have no recourse as a buyer. Blocking a buyer on eBay. As many opportunities for buyers and sellers that eBay provides, it also provides as many avenues for tricks, traps, and swindling. All of my fake buyer are with auctions, they go missing when the auction ends. Nonetheless, the site is saturated with imitation merchandise. We are no longer supporting IE (Internet Explorer) as we strive to provide site experiences for browsers that support new web standards and security practices. If a buyer asks you if they can collect the item in person, be wary, regardless of their story. First, the buyer will pay for the items and the seller will ship it. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. There’s been an uptick in sellers marking name-brand items down by up to 80 percent. There is no one to blame.”. Have a feedback score lower than the number you specify (it goes without saying that not all new buyers are scammers, but a high proportion of scams come from new accounts with little feedback, so this is a great way to protect yourself). When contacting the seller, be wary if they state that the vehicle is not available for viewing and if the seller requests a deposit by bank transfer—walk away.” Next, prepare yourself for these new Facebook messenger scams. Speaking of, don’t fall for these popular work-from-home scams that are gaining popularity right now. Here's how to block buyers based on specific criteria: Go to Selling preferences - opens in new window or tab in My eBay. How to avoid it: Only accept/send money through payment methods you trust. Buyer fraud isn't unique to eBay. “Checking seller reviews for mentions of counterfeits or fakes is a good tip, but buyers should be wary about the rising trend for fake reviews which can be used to hide counterfeit goods. Yet again, if it seems too good to be true, it probably is. You should receive a response from eBay within 48 hours, and ultimately receive a refund of the purchase price, plus shipping, if applicable. “The best way to avoid falling prey to this kind of scheme is to keep tabs on your own PayPal account directly and exercise caution and a healthy amount of skepticism when one of these messages land in your inbox,” says Smith. In these scams, counterfeit either have dummy accounts through which they post positive reviews, or they can buy positive reviews through social media…” says Bennett.”Keys to look out for with fake reviews include very poor grammar, repeated phrasing, and sentences which are totally generic—the product may be described in glowing terms, but they rarely what the product actually is.” If you pick up the phone and hear these four words—hang up immediately. However, there is also a subset that takes advantage of the security that PayPal is meant to provide. You can also ask the seller to show you proof of authenticity. HELLO, I REQUEST BAAZEE TEAM TO PLEASE TRACK THE BUYERS BEFORE THEY BID ON ANY PRODUCT. “A little known and weird tip for avoiding eBay scams is to look at how much the retailer’s total inventory adds up to. Millions of items are listed each day, and while eBay takes active measures to protect buyers, fake stuff still manages to make it through. Perhaps the largest scam on eBay is the scam of shipping a falsely advertised item. If you see the Bid activity at 100%, like the one above, it's likely a fake bidder. “This scam is quite easy to spot. As far as PayPal and scammers are concerned, 500 is the magic number. The Balance Small Business uses cookies to provide you with a great user experience. Aron Hsiao wrote about eBay for The Balance Small Business. Whenever sellers only accept wire transfers as payment, that is a huge red flag,” according to Kimberly Smith. 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