Thank you for raising this issue. Solved: Alexa says “Sorry, I’m having trouble understanding you right now. Recently a lot of Alexa users get frustrated when they find out Alexa can't respond to their simple requests and repeats the phrase. Your Wi-Fi might be available, and the internet might be streaming, but that's no help if your Alexa-enabled device is too far away. I'm having trouble understanding right now. Make sure Alexa is still connected to the internet. Alexa, why have you ruined Christmas?The digital assistant is designed to make life a little bit easier but many Britons were disappointed on Christmas morning as they You’d be surprised how often this works. The Web Management Service could not be started (2147483656) Alexa also has a companion website and companion apps for iOS and Android. And you won’t need to sign in again or anything like that, it’s super easy. Plus, a tip for using Alexa on your phone to control your home from anywhere. If it isn't, take steps to restore your internet connection. Then it comes up in blue with the "Hello" and works. Or, visit DownDetctor to see if there are any Amazon outages. VoiceBrew was created to help people get more out of their Amazon Alexa devices. For instructions choose your browser : Fix DNS Problems. Causes of Alexa Not Understanding Errors . Alexa, why are you not working? A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. Your Echo might be having a software issue that it can't resolve on its own. For a few weeks, maybe a month, my Echo, upon hearing "Alexa . Many times I say Alexa, my Sonos Beam will say “Sorry I’m having trouble understanding right now, please try again later.” But when I say Alexa again right away it’ll work fine. From time to time, Alexa can go down due to an issue on Amazon’s end. They said: "If anyone is having problems with Amazon Echo #Alexa A hard reset got mine working again" Not everyone seems to be having the problem however, with one … Message Metadata contains a reference that cannot be resolved. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. See if your internet is up and running. So if this is the first time you experience this error message from Alexa, you might just need to wait a little bit for Alexa to come back online. Reply VoiceBrew also publishes comprehensive how-to guides on all the best features and important topics like privacy. Remember that your Echo speaker doesn’t transcribe your voice commands on the device itself. Amazon offers a wealth of Alexa troubleshooting information along with chat help and forums. Make sure the Alexa-enabled device is in Wi-Fi range. His work has appeared in Mobile Nations, Amazon’s Digital Photography Review, PetaPixel, and other outlets. Please try a little later." ), setting a bedtime routine with Alexa, or even using fun, advanced integrations with IFTTT. I solve this problem by unplugging and re-plugging it in. I … It could be because you lost the wireless connection, or perhaps your internet service is down. Or how to get started with an Alexa smart home? Instead, those commands are beamed up to Amazon’s servers, where they are processed. Hold up a couple of hours and after that take a stab at asking Alexa something once more Every now and then, Alexa can go down because of an issue on Amazon's end. Please try a little later”! Echo devices connect to dual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/ n standard. I created VoiceBrew to help people get more out of the Amazon Alexa voice assistant. What Is the Amazon Echo Input and How Does It Work? It wasn’t as everything else was working on it. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. Move it closer to the router and see if this solves the problem. Ask Alexa for something , here I asked about about the weather. I'm fed up with Alexa. I have several Alexa devices and was having problems with connecting to the internet on one I had just bought. Please let us know how you get on. port135.com Menu. If you are having trouble updating your device, restart it by unplugging it and plugging it back in. Reset the Alexa-enabled device to factory defaults. Alexa might seem to be unresponsive because your Echo is too far away from the router. If Wi-Fi is down, reset it and see if that gets Alexa working again. Make sure you're using the power adapter that was included with your device. Please try a little later” ." The first step is to check your router. Failing all of that, please submit a diagnostic and respond with the confirmation number. Is your internet down? 3. Not only users and their devices in Germany are affected, but also users from neighboring European countries have responded on Twitter, Reddit and Co. posting error messages. VoiceBrew’s heart and soul comes in the form of a daily tip delivered via email, so start making the most of your Alexa device and sign up for our free newsletter today. So I unplugged it for 30 seconds,let it reconnect and now its working fine. The "I'm having trouble understanding you" error occurs when an Amazon Echo device has trouble contacting the Amazon servers to help decipher and understand what you're saying. When you buy through links on our site, we may earn an affiliate commission. It could be because you lost the wireless connection, or perhaps your internet service is down. Make sure you have an active internet connection. 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